COVID19 HELP


We are looking forward to welcoming passengers back onto our train services. We are committed to ensuring the safety of all of our staff and passengers. Below is an FAQ to help with any questions you may help. If you have any further questions please get in touch. 

Who can I travel with?

Please see the current .gov guidance with reference to the reopening of society and social distancing rules here

Can I alight at Plym Bridge and catch a later train back?

Yes of course, however you may have to stand or catch a later service if there is not the capacity available. 

What happens if changes in government restrictions lead to trains cancelled?

The PVR will refund the cost of any tickets (apart from any administration fees)  if any days are cancelled to abide by government or local authority advice.

What if I have to isolate and my party cannot travel?

Our team will endeavour to alter your service to a date post-isolation however if this is not possible a voucher will be issued to be used throughout 2021. 

What COVID Secure measures do you have in place?

We are recognised as a We're Good To Go organisation and have robust risk assessments in place and have introduced measures that include:

  • Face coverings to be worn by all passengers aged 11 and above
  • Deep Cleaning all carriages after every day of service.
  • Cleaning tables and grab handles after every service.
  • Hand sanitising facilities around the site.
  • Perspex screens in between tables.
  • One way system on the train.
  • Limits to the number of people in buildings.
  • Track and Trace details taken